About the Book
The present book deals with the importance of the redressal machinery under the Consumer Protection Acts/ Bills 1986 to 2018 into five chapters. History of consumer protection and redressal mechanism is discussed in the first chapter. The second chapter examines main features of the Consumer Protection Act of 1986, Bill of 2015 and 2018. Limitations and guidelines for filing consumer complaints is explained in the third chapter and the fourth chapter reviews limitations in grievance redressal mechanism. Issues and analysis of Consumer Protection Bill, 2018 is described in the last chapter.Hope this book will be helpful for consumers to protect their rights.
About the Authors
Atul Sharma did his M.A. in Political Science and MBA from Bhagalpur University, Bhagalpur. He is having 15 years experience as a Senior Manager in a multinational company in Mumbai and Bangalore. He has presented papers in National and International Seminars and published paper in national and international journals. Presently he is teaching in IMS College, Dehradun. His work is focused upon the humanistic orientation in Business Management.
Arati Sharma is senior research fellow of Psychology (Patna University), Patna. Presently, she is doing research under Commonwealth Fellowship in London. During her research she has firsthand experience on different psychological aspects which need to be focused. However within a very short span of time she became an expert in solving complex problems in the areas of depression, strategic short term psychotherapy and clinical applications of hypnosis. Her research works are based on practical case studies. She is aware of all modern developments in the scientific methods of psychoanalysis and her approach is practical and educative.